Delivery & Returns

DELIVERY

Once payment has been received, your order will be dispatched within 48 hours. We will contact you by email if there are any changes regarding your delivery. We charge a flat-rate fee of £4.95 for destinations within the UK (excluding Channel Islands). There is an additional £3 charge for heavier items which will show in your basket during checkout.

Currently, all our deliveries are handled by the Post Office.

Local Pick-up FREE. If you are able to get to Penzance we can arrange for a local pick-up. If you select Local Pick-up as your delivery method we will be in touch to arrange a place for collection.

Where possible we will always try to re-use/recycle our packaging. We will try our best to use as much planet friendly materials as possible, swapping out plastic bubble wrap for paper bubble wrap, paper tape instead of plastic and re-use envelopes where possible. Some products we ship will already be packaged and may contain plastic etc, we would love it if you could help do your bit by recycling or reusing where you can.

Rest of World Currently we only offer delivery within the UK.

RETURNS

Newlyn Maids, 6 Kenstella Road, Newlyn, Penzance, TR18 5AY

If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 14 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Newlyn Maids. If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us.